Note — general guidance only: Software features and regulations change over time. Confirm current ClubsHR capabilities and Fair Work requirements before updating workflows.



From baristas and chefs to courtesy-bus drivers and raffle hosts, a club’s success hinges on a well-managed team. ClubsHR, developed in partnership with ClubsNSW, unifies every stage of staff management—so you spend less time on admin and more time on member experience.



End-to-End Staff Management in One App

• Mobile Rosters & Instant Updates: Draft shifts on your phone, publish with a tap and watch confirmations roll in—no paper or group-chat confusion.

• Self-Serve Availabilities & Leave: Staff enter their own availabilities and leave requests; managers approve inside the same dashboard, keeping data live and accurate.

• Digital Onboarding Checklists: New hires complete RSA uploads, policy acknowledgements and tax forms in-app, slashing first-week paperwork.

• Shift-Anchored Messaging: Each shift tile hosts its own chat thread, ensuring prep notes, beer-line alerts and allergy reminders never vanish in generic channels.

• Performance & Praise Notes: Log quick kudos—or gentle nudges—right after service. A rolling history keeps annual reviews factual and fair.

Five High-Impact Management Wins

• One-Tap Shift Swaps: Employees swap or offer shifts themselves; ClubsHR auto-checks qualifications before managers hit “approve.”

• Real-Time Head-Count Dashboard: Late starts or no-shows trigger instant alerts, giving supervisors time to shuffle resources before service dips.

• Certification Expiry Reminders: RSA, RCG and first-aid expiry dates live in the platform—automatic alerts prevent last-minute course scrambles.

• Document Vault for SOPs: Store bistro recipes, evacuation maps and gaming-compliance guides where staff can access them anytime, anywhere.

• Pulse Surveys & Polls: Send two-question check-ins after a big event; feedback lands in your analytics tab ready for next roster iteration.



Engagement Hacks That Stick

  1. Launch “Badge” Challenges – Reward streaks of on-time clock-ins with digital badges shown on the roster; simple gamification drives punctuality.
  2. Schedule Micro-Learns – Push 90-second how-to videos (e.g., new cocktail build) before each shift—micro-training beats bulky manuals.
  3. Celebrate Wins in the Feed – Use the in-app newsfeed to shout out record raffle sales or flawless food-safety audits; public praise builds culture.
  4. Empower Peer Mentors – Pair newcomers with veterans via ClubsHR’s buddy tag; track progress in shared notes so knowledge transfer is visible.
  5. Rotate Role Tags – Encourage multi-skilling by adding new role tags (e.g., Functions Runner) after informal cross-training—career growth without paperwork.

Quick-Start Implementation Checklist

  • Import employee data and set core role tags (Bar, Bistro, Gaming).
  • Activate mobile push notifications and disable email duplicates for two weeks to cement app usage.
  • Upload key SOPs to the document vault and link them to relevant shift tiles.
  • Turn on certification expiry alerts to catch RSA/RCG renewals early.
  • Schedule a monthly pulse survey to track engagement trends over time.

Final Takeaway

Great staff management isn’t about having more meetings—it’s about removing friction from everyday tasks. With ClubsHR, ClubsNSW venues gain a mobile, compliance-ready hub that unites rostering, onboarding, communication and recognition. The payoff? Happier staff, smoother shifts and members who notice the difference.