Workplace Conflict: How to Handle! When It Happens in Your Club
NOVEMBER 06,2023 | MANAGEMENT | By CHANDRA MOULI
Workplace conflict is a common issue that can arise anywhere where people work together. It can be an organization or a club as well.
The major demerits of workplace conflicts are the performance, morale, and well-being of the individuals involved.
Henceforth, it is crucial to understand and resolve workplace conflicts when they happen in your workplace.
Understanding Workplace Conflict:
Workplace conflict can occur in various forms, such as disagreements between colleagues, clashes with superiors, and tensions between team members.
There are different types of workplace conflict, such as interpersonal, intergroup, or organizational.
Conflict is a natural part of organizational life and can be both positive and negative, depending on the situations and people involved.
The Impact of Workplace Conflict:
The impact of workplace conflict has two types of consequences. One is negative, and the other is positive.
The Negative Consequences are:
Instead of concentrating on their task, employees frequently spend a significant amount of time handling disagreements, which lowers productivity.
Frequent disagreements can cause people to leave the club, which can be especially costly if the individuals are in positions of leadership.
Employees may take time off to avoid the stress of a toxic work environment if there is a conflict.
Conflicts frequently lead to poor communication within teams, which leads to misunderstandings and a lack of trust.
Conflicts that go unchecked can turn violent, resulting in legal, financial, and reputational damages for the firm.
The Positive Consequences are:
Conflict may encourage a more in-depth assessment of issues and push people or groups to come up with innovative solutions.
Successfully resolving conflicts can help enhance team relationships.
Addressing conflicts encourages open and honest communication, which prevents misunderstandings and miscommunications.
Conflicts lead to more informed decision-making. When several points of view are considered and debated, it can lead to better judgments and a more complete understanding of the issues at hand.
Conflicts are an effective approach for personal and professional growth.
Steps and Strategies to Resolve the Workplace Conflict:
1) Identify the Source and Impact of the Conflict:
The management should try to understand the needs, perspectives, and interests of each party involved.
Understand and acknowledge the emotions and feelings involved and how they affect the situations in the present state.
As a business owner or manager, you're probably not aware of your employees' day-to-day actions.
Harassment and bullying are difficult to detect, whether by words, passive hostile conduct, or physical action.
Some of it is so subtle that you won't know if it's real.
Most of it will not occur while you are present. Employees who have been subjected to it may be afraid to report it to you due to colleagues pressure.
2) Communicate Effectively:
Effective and honest communication among the team members must be encouraged.
Ensure that everyone feels heard and appreciated. Make a comfortable environment for employees to communicate their concerns without fear of retaliation.
Take employee grievances seriously.
Even little concerns might grow into major issues over time. Provide a secure space for them to express their concerns both personally and as a group.
Listen actively and empathetically to what they have to say without judgement.
Make casual one-on-one conversations a habit.
Hold department meetings on a regular basis so that the entire group can share their concerns.
This may be the best approach for your staff to express disagreement with management.
3) Feedback Mechanisms:
Feedback is mandatory for continuous improvement.
Educating employees on how to give and take feedback responsibly
Implementation of a structured feedback process can provide comprehensive insights about employees. For example, a 360-degree feedback mechanism
Monitor the progress and results of the solution and provide feedback and support as provided.
4) Mediation and Conflict Resolution:
When required, think about using a neutral third party to resolve issues.
Mediators can assist in facilitating discussions and guiding parties toward mutually acceptable outcomes.
The process is intended to be interactive, with all participants having a say in the outcome.
The goal is not to pick winners and losers but to create a solution that is acceptable to everyone involved.
Effective conflict resolution can lead to greater understanding, stronger working relationships, and a more productive workplace.
5) Clear Boundaries and Expectations:
Clearly outlining the expectations and boundaries within the workplace
Establish boundaries for acceptable and unacceptable behavior.
This can assist staff members in resolving potentially heated situations.
It can help them stay productive, reduce stress, and maintain a good work-life balance.
From the management side, request that the employees follow these steps or introduce them to them for the remedy of workplace conflict.
Determining the beliefs and priorities, then creating restrictions based on them.
Be firm, and explain the demands and expectations to your co-workers explicitly.
Establish moments for concentrated work and notify your co-workers when you do not want to be bothered. Try not to become too personal with your co-workers.
Delegating chores to others can help you manage your workload.
Learn to say no when necessary.
Take breaks and time off as needed.
6) Suitable Hiring
Hiring a suitable candidate for the position will help with better job performance, avoiding frustration and conflicts with supervisors.
Failure to analyze a candidate's cultural fit with the organization can lead to disputes when the new employee's values and work style collide with the company's current culture.
The addition of a new team member has the potential to upset existing team dynamics.
This disturbance, if not managed properly, can lead to problems as team members try to adapt to the new colleague's working style, communication style, or personality.
Consider having a personality test and references, as it leads to a better judgement of the characters of the employees, giving a better idea to the recruiters.
Having the best HR software in the industry also helps a lot in the recruitment process.
7) Positive Workplace Environment:
Employees feel protected, supported, and respected in a positive work environment. It has the potential to increase productivity, job happiness, and staff retention.
Provide training and development initiatives to assist your staff in improving their abilities and advancing their careers.
Motivate and encourage employees to engage in healthy behaviours like taking breaks, working out, and spending time with family and friends.
Set a positive example for others by modelling the behaviour you want to see in them.
Please do remember that it may take time and effort to resolve workplace issues in your respective clubs, but it is necessary for sustaining a happy and productive work environment.
Addressing disagreements in a fair and courteous manner inside the workplace can lead to improved relationships and teamwork.
You may turn disagreements into chances for cooperation and advancement within your company by identifying the warning signs, encouraging open communication, and putting good conflict resolution techniques into practice.
Not only can a harmonious workplace increase employee satisfaction, but it also increases productivity and success in general.
ClubsHR is the perfect solution to help manage your venue. Our online staff management software will help you streamline staff communication and roster with confidence.
Get the latest on management tips, tricks and more - straight to your inbox